FAQ

UK Delivery: 3-5 Business Days European Delivery: 5-10 Business Days Worldwide Delivery: 10-15 Business Days Shipping charges are shown at checkout.

Tracking numbers are included in the shipping confirmation email that is sent after an order is processed. You can use your tracking number to get updates on your order which can be tracked here. We can't provide any further information, apart from what the tracking information shows, once we have shipped the parcel.

Please see the return policy below and contact us using the form to arrange a return, including damaged or faulty items.

Hand wash setting is recommended at low temperature. DO NOT TUMBLE DRY.

Yes. We ship worldwide. Customer location checks are executed automatically on entry to estimate delivery times and align base currencies (GBP, USD, EUR, or JPY).

Our voluntary returns policy allows unused items to be returned within 7 days of delivery, with original labels and packaging. Contact support to arrange a return. This does not limit your statutory rights: UK online customers can normally notify us of cancellation within 14 days of delivery and then have a further 14 days to return the goods. Original packaging is not a condition of statutory cancellation. We may deduct for handling beyond what is necessary to inspect the item. Rights relating to faulty, damaged or misdescribed goods are unaffected. Refunds are made to the original payment method.